03, 0800 & 0845 Numbers For Business
Often with organisations you find that they get the hard things right but let themselves down in other areas. It is all very well having staff with the best business presentation skills training and experts in data handling but what about your business phone numbers? Here are some very good reasons why your organisation should use them.
Voicemail to email – makes sure that if it is of real necessity you receive calls that come into the business that you can visit any Internet café any where in the world and hear your phone call messages. Do remember however that if you are abroad and have just checked your mail that ringing a client up direct may cost you quite a bit.
Welcome message – A welcome greeting is exactly what it says on the jar allowing the individual ringing know they have contacted the right number and conveying your professionalism. First impressions are a must in any organisation.
Call Queue – “We apologise the member of the team you have rung Is busy you are number 20 in the queue”, not something you want to hear but allows you to make a decision that the individual you are ringing is busy and that you can either hold the line or leave a voicemail. This sort of system can help filter important and less urgent calls and also gives you access to a captive audience when it comes to marketing.
Caller options – This type of phone system that is automated but puts the caller in the driving seat, “press 1 for accounts, 2 for Facilities” etc. Each option can be divided into other options allowing the customer to get through to exactly who they want.
Hunt group – A hunt group is extremelly helpful as it allows you to direct calls to different people that could answer the types of questions that would be arriving in on that number. Very useful if you have a big team and need specific people to answer calls, will route to number 1, then number 2, then mobile 3, then voicemail. This helps make sure that clients don’t get pushed to the wrong individuals and get passed around from pillar to post.
Geographic call routing – This is a useful little system for individuals that do their job within a network of branches or franchises over the country as It will direct to the branch nearest to the person that is calling. 0300 numbers are perfect for this.
As with any systems make sure you have a clear idea what you need to get out of your call management, in that way you don’t pay out more than you require. Most organisations are pleased to talk through your needs and get to what you want. Sit down and put down what your business will need before you spend out, call management is fantastic if applied in the right way get as much advise as you can, hopefully this has helped.
